Refunds & Cancellation
This policy covers Cadence premium subscriptions. The free tier costs nothing and needs no cancelling – you can simply stop using it, or delete your account from the account screen at any time.
Who you are paying
When premium opens, payments will be handled by Paddle, who act as the merchant of record for Cadence. That means Paddle is the seller for the transaction and handles the payment, the receipt, and any sales tax or VAT due in your country. Your card statement will show Paddle rather than Harbour Studios Limited. Billing enquiries can go to either Paddle or to us.
Cancelling
You can cancel at any time from the account screen inside the app. There is no minimum term, no cancellation fee, and nothing to email us about first.
When you cancel, premium stays active until the end of the period you have already paid for – you don't lose access the moment you click. After that your account reverts to free.
Cancelling never deletes anything. Your takes, your history and your progress all stay exactly where they are, and every coaching report you were given while subscribed stays readable. You keep every free feature, including unlimited takes and the plain-words summary of each one's numbers.
Refunds
If you change your mind within 14 days of a payment, email hello@cadencetutor.com and we will refund it in full. You do not need to give a reason, and it does not matter whether you have used the coaching in the meantime.
After 14 days we don't generally refund the remainder of a period part-way through, since you keep full access until it ends – but if something has genuinely gone wrong, tell us what happened. We would rather sort it out than have you dispute it with your bank.
Refunds go back to the original payment method and typically take five to ten working days to appear, depending on your bank.
If Cadence isn't working
If a fault on our side is stopping you using what you paid for, that is a refund, not a support ticket – get in touch and we will make it right. Cadence needs a working microphone and a modern browser; if you are unsure whether it will run on your device, use the free tier first, which exercises exactly the same audio path.
Price changes
If we change the price of premium, existing subscribers will be told by email before it takes effect and will always have the chance to cancel first. We will not quietly re-price an active subscription.
Your statutory rights
Nothing in this policy affects the rights you have under the consumer law that applies where you live. Where that law gives you more than this policy does, the law wins.
Contact
Email hello@cadencetutor.com. We are a small studio in Guernsey, so replies come from a person, usually within a couple of working days.
See also our Terms of Use and Privacy Policy.